frequently asked questions

General questions and collaborations

I'm always here to help and connect! Reach out via this form.

Fit and size

Check out our fit and size guide here!

Care

Our Designs

We recommend gently brushing with a soft brush to remove spots or stains, using mild soap. For a full clean, wash in cold water and tumble dry low.

Returns

At this time, we cannot offer returns on any items. Please double-check your size, address, and payment information before placing your order.

For our original designs, we are happy to assist with exchanges in size, but the customer will be responsible for the shipping cost to return the garment. Please email support@ayiyi.shop with your order number for assistance.

If you have received a faulty product, please email support@ayiyi.shop with a photo of the goods, and we will work to resolve the issue.

If you need help with sizing or have any questions regarding our policy, feel free to contact us at support@ayiyi.shop —we're happy to help!